Contact Information:
The Wagner Equine Veterinary Services’ office phone number is 540-822-5927 and is available 24 hours a day for your non-urgent messages and scheduling of routine appointments. This message system unit will be monitored throughout the day and your call will be returned as soon as possible.
Please understand that non-urgent calls left in the late afternoon or evening hours may not be returned until the next business day. If you have an emergency or need an immediate response, please contact Dr. Wagner directly at 301-525-5024. Your voice mail message on this line will be returned promptly.
Please understand that non-urgent calls left in the late afternoon or evening hours may not be returned until the next business day. If you have an emergency or need an immediate response, please contact Dr. Wagner directly at 301-525-5024. Your voice mail message on this line will be returned promptly.
Scheduling of Routine Appointments:
To schedule routine appointments, please call 540-822-5927. Appointments will be scheduled Monday through Friday between the hours of 8AM and 4:30PM. If necessary, appointments may be scheduled during off-hours and on weekends; however, prior arrangements must be made with Dr. Wagner.
Please understand that every attempt is made to keep appointments on-schedule. However, during the day, emergencies may need to be triaged ahead of routine appointments. If this occurs, you will be notified as soon as possible and given an estimated time of arrival. Please know that every attempt will be made to avoid the delay of your routine appointment.
Please understand that every attempt is made to keep appointments on-schedule. However, during the day, emergencies may need to be triaged ahead of routine appointments. If this occurs, you will be notified as soon as possible and given an estimated time of arrival. Please know that every attempt will be made to avoid the delay of your routine appointment.
Cancellation of Appointments:
If you must cancel a routine appointment, kindly give Dr. Wagner 24 hours notice. If you must cancel an emergency appointment, please notify Dr. Wagner as soon as possible. Please leave messages regarding cancellation on both the office phone and the cell phone. If the appointment is cancelled prior to Dr. Wagner’s departure for the call, you will not be charged a cancellation fee. However, if Dr. Wagner is en route or arrives at the farm, you will be assessed a “no show” fee which consists of a farm call charge for routine scheduling or an emergency charge rate (during emergency hours) as applicable.
Dispensing Medications:
The office is located in Lovettsville, VA. Clients may pick-up medications and/or paperwork (coggins tests, health certificates, etc) at the office at a prearranged time. If the office is closed, medications/paperwork labeled with your name will be placed at the front entrance. If you are unable to drive to the office, prepaid medications can be dispensed to your home or farm for a delivery fee of $40.00 (for service within a 20 mile radius from the office). Otherwise, your prepaid medications can be delivered by delivery service with a shipping and handling fee.
Payment Policy:
Payment in-full at the time of service is requested. However, for established clients, services can be billed if necessary. Cash, check (payable to Lisa Wagner or Wagner Equine), Visa, Mastercard, and Discover are all acceptable forms of payment. Accounts not paid in-full within 60 days will be charged an interest rate of 1.5% per month (18% per annum) on the balance due, and any additional services must be charged to a valid credit card or paid via cash or check at the time of service.